You can find Dropbox in the Dropbox folder in File Explorer (Windows) or Finder (Mac).
If the scenarios above don’t match your issue, try the troubleshooting steps below.
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Learn how to change online-only file settings. If the desktop app doesn’t appear to be syncing, try the following troubleshooting steps:
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Usually, this will update automatically and you’ll simply need to wait for the files to finish syncing. Your desktop app hasn’t yet downloaded changes made in your account on.Your desktop app hasn’t yet uploaded the changes to your account on.If either or the desktop app is showing your files as being up to date but changes you’ve made aren’t appearing, it typically means one of two things: Try these other troubleshooting steps below to resolve issues with the Dropbox desktop app syncing, starting with checking connectivity:įiles are marked as “up to date” but are not If you can’t see and edit your file on, the file may not be properly synced. If, after you’ve saved your file or quit the application you’re using, you’re seeing errors about that particular file, or it never seems to finish syncing, you may want to restart your computer in case a crashed or background application is accessing your files in a way that prevents Dropbox from syncing your changes. This is to prevent conflicts between the two. Some applications will put restrictions in place that can prevent other application (like Dropbox) from accessing your files while that other application has them open. If you can’t make changes to a file or folder in your Dropbox folder, the first thing to confirm is whether the file is visible and can be edited on. Move the file out of your Dropbox folder and into a local folder on your hard drive.Ĭan ’t move, open, or delete a file or folder from the Dropbox folder.Delete the file from your Dropbox folder or.If you want to remove files from the Dropbox desktop app and the rest of your Dropbox account, you can either: If you want to remove files from your hard drive without deleting them from your Dropbox account, you can make those files online-only or use selective sync to choose which Dropbox folders sync to your hard drive. Check your firewall, security, and antivirus settingsĮrrors about low disk space on your computer or hard driveĭropbox has a few different tools for helping to manage your disk space on your device.If your Dropbox desktop app is stuck syncing, waiting to sync, or not starting to sync, it may be due to your network settings or firewall: Common sync issues Dropbox is stuck syncing forever, waiting to sync, or not starting
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